Refund policy

Return, Refund and Exchange Policy

Last Updated: August 31, 2026

1. No Return or Refund

At House Of Shree, we do not accept returns and do not provide refunds for products once an order has been delivered.

All sales are considered final, except where an eligible product is received damaged and the customer meets the exchange requirements described below.

2. Exchange for Damaged Products Only

An exchange may be provided only if the product is received damaged.

Exchanges are not available for:

  • Change of mind
  • Wrong size selected by the customer
  • Color preference
  • Personal preference
  • Products that have been worn, washed, altered, or used
  • Minor variations that do not constitute product damage
  • Damage caused after delivery
  • Any reason other than genuine damage received with the shipment

3. Mandatory Damage Evidence

To request an exchange for a damaged product, the customer must record clear video and photographs while opening the package.

The evidence must:

  • Clearly show the package before and during opening.
  • Show the shipping package and its condition.
  • Clearly show the damaged product.
  • Be recorded in front of the courier/delivery person at the time of delivery, wherever possible.
  • Clearly show the damage without editing or cutting the video.

Unboxing video and clear photographs are mandatory for damaged-product exchange claims.

House Of Shree reserves the right to reject an exchange request if sufficient evidence is not provided.

4. Exchange Request Time Limit

A damaged-product exchange request must be submitted within 2 days (48 hours) of delivery.

After 48 hours from delivery, we will not accept exchange requests for damage.

Customers must contact us as soon as possible after receiving the order and provide the required photographs/videos.

5. Exchange Shipping Charges

If an exchange is approved, the customer must ship the damaged product back to our office at their own expense.

House Of Shree will not pay or reimburse the return/exchange shipping charges.

The product must be securely packed and shipped to:

House Of Shree
212, House Of Shree, Exult Shoppers, Near Siddhi Vinayak Temple,
Vesu, Surat – 395007, Gujarat, India

Customers should retain the shipping receipt and tracking information until the exchange is completed.

6. Exchange Approval

All exchange requests are subject to verification by House Of Shree.

Once we receive the returned product, we may inspect the product and the evidence submitted by the customer.

If the product is verified as eligible for exchange, we will process the exchange subject to product availability.

If the requested replacement is unavailable, House Of Shree may contact the customer regarding an available replacement option.

7. Important Conditions

Please carefully inspect your package when it is delivered.

If the package or product appears damaged, customers should immediately document the condition with clear photographs and an unboxing video in the presence of the courier/delivery person.

Failure to provide the required evidence within the specified time may result in the exchange request being rejected.

8. Contact Us

For damaged-product exchange requests, please contact us within 48 hours of delivery:

Phone/WhatsApp: +91 635 263 1703
Email: buildinghouseofshree@gmail.com

Please include your order number, photographs, unboxing video, and a description of the damage when contacting us.

Thank you for choosing House Of Shree and for supporting our brand. We truly appreciate your trust and look forward to serving you with the best possible shopping experience. ❤️


House Of Shree
212, House Of Shree, Exult Shoppers, Near Siddhi Vinayak Temple,
Vesu, Surat – 395007, Gujarat, India
Phone: +91 635 263 1703
Email: buildinghouseofshree@gmail.com